Ansys Sign-In Help

/Ansys Account
Ansys Account is a single sign-in solution that enables you to sign in one time and use a single set of credentials to access multiple Ansys products, services, and websites.  Use your Ansys Account to access: 

• Subscription-based applications 
• Ansys Store downloads 
• Ansys Licensing portal 
• Ansys Account portal 
• Ansys Cloud portal 
• Ansys forums (Cloud and Discovery) 
• Ansys Customer Portal 
• Ansys Help site 
• Ansys API Documentation site
• Ansys Medini FAQ page 

Seeing something new? 
Previously, sites such as the Ansys Customer Portal and Ansys Help were accessed using a Customer Portal account, while other sites such as the Ansys Cloud portal were accessed using an Ansys Account. Now, all sites are accessed using an Ansys Account, creating a consistent sign-in experience across all Ansys resources. Additionally, signing in to one site provides automatic access to other sites requiring Ansys Account access, eliminating the need to sign in again during the current browser session. If you have an existing Customer Portal account, see the next topic for sign-in instructions.  

Have an existing Customer Portal account? 
Previously, a Customer Portal account was required to access the Ansys Customer Portal, Ansys Help site, Ansys API Documentation site, and other Ansys resources. Your Customer Portal account has been automatically converted to an Ansys Account.    

Signing in as an existing customer  
To sign in to a site that you formerly accessed with a Customer Portal account: 

1. In the Sign in dialog, enter the email address associated with your former Customer Portal account, then click Continue. 

2. Create and confirm a password for your Ansys Account. This can be the same password that you used for your Customer Portal account, or a new one. 

3. If prompted for your phone number, enter it in the field provided. The phone number will only be used to verify your account for added security. 

4. When prompted, specify how you would like to receive your verification code. To receive a code via text message, click Send Code. To receive a code via a phone call, click Call Me. 

5. Once you receive your verification code, enter it in the verification code field. 

Once your account has been verified, you are signed in to the site and will not need to sign in to any site requiring Ansys Account access while your session is active. 

Signing in as a new customer 
If you do not have an existing Customer Portal account and have not created an Ansys Account before, follow the steps below to create your Ansys Account and register as an Ansys customer. This step will let you access customer resources such as the Ansys Customer Portal, Ansys Help site, and Ansys API Documentation site.   

1. On the sign-in screen, click Continue to Sign Up or Sign In.  

2. In the Sign Up or Sign In dialog, enter your email address, then click Continue  
   
   Note: Using a personal email address (such as a Gmail account) is valid for accessing some resources like free trials, but may prevent access to the Customer Portal and other sites that require Ansys Account access. For full access to all resources, you should use a business or institutional email address.

3. On the ‘No account found’ screen, click Send verification code. A code is sent to you via email. 

4. Enter the code in the Verification code field, then click Verify code.  

5. When your email address has been verified, click Continue.  

6. Specify your name, then create and confirm a password.  

7. Review and accept the Ansys Terms and Conditions and Privacy Notice.  

8. Click Create account.  

9. If prompted for your phone number, enter it in the field provided. The phone number will only be used to verify your account for added security.  

10. When prompted, specify how you would like to receive your verification code. To receive a code via text message, click Send Code. To receive a code via a phone call, click Call Me.  

11. Once you receive your verification code, enter it in the verification code field.  

Signing in as a guest 
If you are not an Ansys customer but have been invited to explore Ansys as a guest, follow the steps below to access the Customer Portal.  

1. On the sign-in screen, click I have a guest account. 

2. When prompted, enter the temporary username and password that has been sent to you by Ansys via email. Your username is an 8-character code such as 1-abcdef.  

Signing in to subscription-based products and services 
An Ansys Account is required to sign in to subscription-based products and services.  

You are prompted to create an Ansys Account when you do either of the following for the first time: 

• Request a free trial of subscription-based software 
• Download an app from the Ansys Store 

If your company has purchased subscriptions, an administrator may add you to the subscription user pool. When this happens, an Ansys Account is created for you automatically if you do not already have one. When a subscription is assigned to you, you will need to sign in to the product or service to begin using it. 

To sign in to a subscription-based product or service: 

1. In the Sign In dialog, enter the email address associated with your Ansys Account. 

2. Click Continue. 

3. If you had an Ansys Account prior to being assigned a subscription, enter your Ansys Account password. Otherwise, if an Ansys Account has been created for you, create and confirm a password. 

4. Click Sign In. 

5. If you are signing in to your Ansys Account for the first time, or you are resetting your password, an email is sent to you that contains a verification code. Enter the code in the Verification Code field, then click Verify Email. 

Upon successful verification of your email address, you are signed in to your Ansys Account, and have full access to the product or service.